Frequently Asked Questions (FAQ)

Can I combine Product Registration form into one page rather than currently two step approach?

Its by design the form is divided into two steps - product and customer, that it will take user to second page that will show them the products they have entered and more details they need to enter.

More importantly the second page customer form provide a consistent fields to collect customer information which is essential

Its not possible to combine them into one step yet, but its on the roadmap and its possible to do it in the future

How do I customize the look and feel of the form?

By default the frontend form have minimal and it will inherit the styling of the shop

Sometimes the page might not look like what you want, then its possible to add styling/CSS to make it look like exactly what you want

You can add custom CSS code for the app in the App admin > Settings > General Setting > Custom CSS styling code for frontend

If you need extra help, then you can contact us

How can I find out the app version?

The app version can be found in the App admin

The version is at the bottom right corner of the page (sometimes you might need to scroll to the bottom right if its not visible) - note different version of admin might look different but the version number will always on the bottom right

How can I redirect to specific url after submission?

There are two ways to do it

1. Via serial number, when you upload/import a serial number, you can specifiy a redirect url, so whenever the customer register with that serial number, it will redirect to that url

2. Using the redirect after sucess in the App admin > Forms > Select the form > Settings > General > Redirect url after success registration, you can put the url here > Save

Note: if using the step 2 - redirect url in the form settings, then its possible to have the id or product handle in the url, e.g if the url contain {ids} or {handles}, they will get replaced with registration id and the registered product handle in the registration

For example, when customer registered a product with handle apple-macbook-pro and using the following success redirect url in the setting

https://example.com/?product={handles}&registration_id={ids}

Then the app will actuall replace the ids and handles and do the redirect, so the actual url get redirected will be https://example.com/?product=apple-macbook-pro&registration_id=3213112

How can I get the id in the email subject?

Its possible to have the registration id in the email subject to customer, you will need to use {{ id }} or {{ ids }} in the email subject, they will get replaced by the actual registration id